Cancellation and Refund Policy
Refund Eligibility
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within [number of days] days of receiving the item. We will provide instructions for returning the product and offer a full refund or replacement.
- Incorrect Orders: In the event that you receive an incorrect order, please notify us within 3 days of receiving the item. We will arrange for the correct product to be sent to you, or we will issue a full refund.
Returns Process
- Authorization: Before returning any product, you must contact our customer service team at [Your Contact Email] to obtain authorization. Unauthorized returns may not be accepted.
- Return Condition: Returned products must be unused, in their original packaging, and in the same condition as when you received them.
Timeframe for Returns
- Damaged or Defective Products: Please notify us within 3 days of receiving the damaged or defective product.
- Incorrect Orders: Please notify us within 3 days of receiving the incorrect order.
Refund Process
- Refund Method: Refunds will be issued using the same payment method used for the original purchase.
- Processing Time: Refunds will be processed within 7 days of receiving the returned product.
Non-Refundable Items
- Perishable Goods: Due to the nature of our organic products, certain perishable goods may not be eligible for a refund.
- Gift Cards: Gift cards are non-refundable.
Shipping Costs
- Damaged or Defective Products: If you are returning a product due to damage or defect, we will cover the cost of return shipping.
- Incorrect Orders: If you are returning an incorrect order, we will cover the cost of return shipping.
Contact Information
If you have any questions or concerns regarding our refund policy, please contact our customer service team at enquiry@varapunatural.com
Changes to the Refund Policy
We reserve the right to update or modify our refund policy at any time. Changes will be effective upon posting on our website.